Menu
At Sibaway.ai, your privacy and data security are central to our operations. This privacy policy outlines how we collect, use, and safeguard your personal information as an AI chatbot service, ensuring your data is handled responsibly and transparently.
We strive to comply with applicable data protection laws, including GDPR for European users and KSA PDPL law as well as Jordan PDPL law, and adhere to global best practices in data privacy. As a startup, we continuously evaluate our policies and practices to align with evolving legal standards, ensuring that we are prepared to expand our services globally.
By using Sibaway.ai, you agree to the collection and use of your information as described in this policy. While the policy may change as our company grows, we are committed to protecting your data and providing transparency at all stages.
We collect two main categories of data—personal data and non-personal data—to provide you with a personalized and efficient service experience.
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
We collect personal data when you create an account, interact with our chatbot, or communicate with our support team. The information collected may include:
This data enables us to tailor your experience, respond to your inquiries, and send important service-related updates. While certain personal information is necessary to provide our services, you can choose not to provide optional data or limit certain features.
We also collect non-personal data that helps us analyze and optimize our services, including:
This data helps us enhance platform performance, optimize our services, and improve the AI’s ability to respond more accurately based on user behavior.
Your interactions with the AI chatbot—including the questions you ask and the responses provided—are logged to help improve the chatbot’s accuracy and personalization capabilities. This includes:
This data is used internally to refine our AI models and improve response quality. We do not use your chat data for marketing purposes unless you give explicit consent.
You may provide additional information voluntarily, such as feedback, participation in surveys, or responses during beta testing. This helps us understand user preferences better and tailor our offerings to meet your needs.
We are committed to using your data only for purposes that enhance your experience and the performance of our platform. Below are the primary ways we utilize your information:
Your data is used to operate the core functionality of Sibaway.ai and ensure the chatbot can respond to your inquiries effectively. Personal data allows us to:
We prioritize the security of your information by implementing industry-standard practices to protect against unauthorized access. We use data to:
We use your contact information to communicate essential updates regarding your account or our services. This may include:
We analyze non-personal data, such as usage patterns, to improve platform performance and identify areas for development. This data allows us to:
We may use or share your data when necessary to comply with legal requirements. This includes responding to court orders, regulatory inquiries, or government investigations.
We respect your privacy and only share your data with trusted third parties under specific conditions that are essential to the operation of our services.
To deliver and maintain our platform, we work with trusted third-party providers, such as:
These third parties only have access to the data necessary to perform their functions, and we ensure that they follow strict confidentiality agreements and industry-standard security protocols.
In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the new entity. However, we will notify you if such a transfer affects your data, and we will ensure that the receiving party adheres to the same level of data protection as outlined in this policy.
We may disclose your personal information to comply with legal obligations, such as responding to court orders or government requests. We will ensure that only the necessary information is disclosed and that your rights are protected.
We may share aggregated or anonymized data with partners or researchers for platform performance analysis, research, or AI improvement. This data does not include any personally identifiable information.
Sibaway.ai is committed to safeguarding your data with robust security measures that protect against unauthorized access, misuse, or breaches. Below are the key methods we employ to secure your information:
We use end-to-end encryption for all communications between your device and our servers, ensuring that your data is protected during transmission and cannot be intercepted by unauthorized parties.
All personal and sensitive data stored on our servers is encrypted using industry-standard algorithms. This ensures that even in the unlikely event of a data breach, your information remains secure and unreadable.
within the coming future, We will offer two-factor authentication (2FA) as an additional layer of protection for your account. This requires a secondary form of authentication—such as a code sent to your mobile device—before access is granted, significantly reducing the risk of unauthorized access.
We regularly conduct internal audits and monitor our systems to identify and mitigate potential vulnerabilities. Our security protocols are continuously updated to stay aligned with evolving threats and best practices.
While we take significant steps to protect your data, users also play a critical role in maintaining security. We recommend that you:
At Sibaway.ai, we believe that transparency and control over your personal information are critical. We strive to provide users with easy-to-understand options to manage their data. This section outlines your key rights regarding how your data is collected, used, and shared.
You have the right to request access to the personal information we hold about you. Upon request, we will provide:
This ensures you can monitor how your information is used and verify the accuracy of your records.
If the personal information we have is inaccurate or incomplete, you have the right to request corrections. You can:
We are committed to keeping your information accurate and up to date.
You may request the deletion of your personal data under certain circumstances, including:
We will comply with deletion requests unless retention is required by law (e.g., for legal or regulatory reasons).
You can object to the processing of your personal data if you believe:
If we receive an objection, we will evaluate the request and stop processing your data unless we can demonstrate a legitimate reason for its continued use.
In specific cases, you may request that we limit the processing of your data, such as:
Where data processing is based on your consent, you may withdraw that consent at any time. This will not affect the legality of data processing before the withdrawal, but it may limit certain features or services moving forward. You can easily withdraw consent by:
You have the right to request your personal data in a structured, commonly used, and machine-readable format to transfer it to another service provider. This ensures the flexibility of your data across different services.
We believe in keeping your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. This section outlines how long we retain your data and under what conditions it is securely disposed of.
The length of time we retain personal data depends on the type of information and its use:
In certain cases, we may be legally required to retain data for an extended period to comply with regulatory obligations, including tax and audit purposes. During this time, your data will be securely stored and protected.
If you request the deletion of your data, we will take reasonable steps to remove your personal information unless retention is legally mandated. Upon deletion, we ensure that your data is either permanently removed or anonymized to prevent reconstruction or misuse.
We operate under the principle of data minimization, ensuring that we only collect and store the data necessary to provide our services. Unnecessary or outdated data is regularly reviewed and securely disposed of.
In some instances, data may be retained longer in backup or archival systems, used solely for disaster recovery and business continuity. Access to this data is restricted, and it will only be retained for the necessary operational periods.
Sibaway.ai employs robust security measures to protect your personal information from unauthorized access, disclosure, or misuse. Our commitment to safeguarding your data spans across all areas of our platform.
We use end-to-end encryption for all data transmitted between your device and our servers. This ensures that your data remains protected throughout its lifecycle and cannot be intercepted by third parties.
All personal data stored on our servers is encrypted using industry-standard algorithms. This ensures that your data remains secure, even in the unlikely event of a breach. Access to this data is strictly controlled and monitored.
To further secure your account, Sibaway.ai offers Two-Factor Authentication (2FA), adding an additional layer of security. This requires a second form of authentication, such as a code sent to your phone, in addition to your password.
We regularly conduct internal security audits to identify and address potential vulnerabilities. We stay aligned with evolving threats and industry best practices by frequently updating our security protocols.
In the unlikely event of a data breach or security incident, Sibaway.ai will take immediate action to mitigate any risks. Our response plan includes:
While we take significant steps to secure your data, we also encourage users to:
As Sibaway.ai expands globally, we may transfer your data to countries outside of your own. Regardless of where your data is processed, we ensure it is handled with the highest level of protection, adhering to global data protection standards.
We comply with international data protection laws, such as the General Data Protection Regulation (GDPR) for European users. We take measures to ensure that your personal data is protected, even when transferred across borders.
If your data is transferred outside the European Economic Area (EEA) or to countries without similar data protection laws, we will use Standard Contractual Clauses (SCCs) or Data Processing Agreements (DPAs) to ensure adequate protection.
All international data transfers are encrypted, ensuring that your personal information is secure during transit. Only authorized personnel are allowed to access your data, and their access is strictly controlled.
If your data is transferred internationally, you have the right to:
As Sibaway.ai continues to evolve, we may need to update this Privacy Policy to reflect new practices, regulations, or technologies. We are committed to keeping you informed about any changes and ensuring that your data is handled with transparency.
We will notify you of significant changes to this policy by:
We encourage you to periodically review this Privacy Policy to stay informed about how your data is being used and protected. The “Last Updated” date at the top of the policy will indicate when changes were made.
By continuing to use Sibaway.ai after changes to this policy, you consent to the revised terms. If you disagree with the changes, you may discontinue using the platform or contact us for clarification.
At Sibaway.ai, we use cookies and similar tracking technologies to enhance your experience, monitor website traffic, and improve the performance of our platform. This section outlines how we use cookies and your options to manage them.
Cookies are small text files that are stored on your device (such as your computer or smartphone) when you visit websites. These files help the website recognize your device, store your preferences, and track certain activities to improve your browsing experience.
We use the following types of cookies on Sibaway.ai:
You have control over your cookie preferences. You can manage or disable cookies through your browser settings:
Please note that disabling certain cookies may affect the functionality of the Sibaway.ai platform and limit some features.
By using our website and services, you consent to the use of cookies as described in this section. You can adjust your cookie preferences at any time by changing your browser settings or contacting us for assistance.
