1. Overview

At Sibaway.ai, we aim to deliver high-quality e-services that help clients chat with their documents. This policy outlines the process for refunds and subscription cancellations.

2. Refund Requests

If you are unsatisfied with our services, you may request a refund by contacting us at [email protected].

• Refund requests are reviewed on a case-by-case basis to ensure fairness.
• Approved refunds will be credited to the original mode of payment within 5-10 business days, depending on your bank or payment provider.
• It is recommended to cancel your account first to expedite the refund process.
• Refunds apply only to the current subscription charge. They do not include extra charges from previous billing cycles or any additional fees applied to your account.

3. Cancellation Policy

• Users may cancel their subscriptions at any time by accessing their account settings.
• Cancellation will stop the renewal of services but will NOT initiate a refund process.
• Refunds must be requested separately as outlined in the refund section.

4. Contact Us

For refund or cancellation inquiries, please contact:

• Email: [email protected]

Contact Page: https://www.sibaway.ai/contact/